Dear Dr. Gelfand and Team,

I wanted to take a moment to Thank You for the courtesy and consideration extended to me at my inaugural visit to your office. In particular I am sincerely appreciative of the care and compassion you and your assistant exercised in putting me at ease. Notwithstanding the personal trauma and typical apprehension associated with the nature and scope of the services ahead of me, you respectfully acknowledged the emotion, but very patiently managed to keep the focus on the salient facts I needed to process and accept in order to formulate decisions. In addition , I genuinely appreciate that as a retiree, you recognized my financial limitations and graciously took that into consideration in determining the total fees for your services. I do not take this gesture lightly and remain truly grateful for your kindness in this regard.

Following the consultation, I was able to take the general and technical information you provided and visited a number of accredited educational websites to enhance my general knowledge with respect to endosteal mandeville endosseous implants used to support/stabilze dentures etc. It's my inquisitive nature to acquire at least a layman's understanding of how things work, particularly where they interface with the human body. I hope to learn about the integral, ongoing care knowledge necessary to prolong the effective life of any associated prosthetics prior to the procedure, so that I will understand your advice and instructions clearly.

In closing Dr. Gelfand, I just wanted to say thanks and let you know that I have a good feeling about putting my trust in you and your team to deliver an end result that will please us both. Thanks for caring.

Yours truly ,

Michael Douglas

P.S. Prior to visiting your office I had read about your Community Care Program where services are generously provided to those in need in various sectors of our community and others in the region. As a member of this community, I just wanted to acknowledge your goodwill and thank you for your care and contributions, particularly on behalf of those less fortunate or in crisis.

You make a person feel comfortable and don't make a person feel bad for avoiding dental care. You remind them why its important but don't make a person feel bad.

Everyone is so friendly and nice. I feel ok being afraid of being there, I don't feel like I am annoying anyone.

Dawson is relatively new to the Cambridge area, but I have heard people talk about the comfortable atmosphere, small staff and personal service-which is exactly what I was looking for in a dental office.

For me, I have avoided the dental industry for the last 10 years. The difference at Dawson, in my experience, is that they didn't judge me because of my avoidance. Instead, they helped me develop a plan that would allow me to feel more relaxed and address all my dental needs quickly and painlessly!

Dawson offers a wide variety of sedation options that should make even the most anxious patient feel comfortable about their treatment. They are caring professionals who work hard to accommodate every patient's needs.

I find the hours flexible, the atmosphere warm and inviting, and the staff caring and professional. All this from a very anxious patient.

I like that the team at Dawson show me the perfect balance between personal and professional treatment. I am comfortable the minute I walk through the door and feel that way for my entire visit. Each procedure is explained to me so that I am aware and as comfortable as I can be. My comfort is important to the team and it shows. It is the thing I value most about the Dawson team and the first thing I share with friends and colleagues when I talk about my positive experience at Dawson.

Very friendly, professional, great service and a comfortable environment.

The office is much more upper scale and professional, but not stuffy.

It does not feel like you are going to the dentist.

There are many new options available, along with TV's in each room!

It is a very inviting office and doesn't smell or feel like a dentist!

I feel extremely comfortable walking in and the hygienist/dentists are all very friendly and helpful.

I never thought I would ever send a note of thanks to my dentist's office. But, you have gone far beyond any dentist office I have ever been to.
Never have I walked away from my dentist's office with a smile, but all the the staff at Dawson have made that happen.

I can't speak enough about the wonderful team. Everyone is so very friendly and sensitive to the needs of our family.
The play room and nanny service I can not talk enough about. I cannot believe that while I had my teeth cleaned my son was having a blast and my daughter was not only cared for but fed and loved! And of course there is the bonus of satellite tv and our ipods being always welcome! The office is ALWAYS clean and the staff always look very professional.

Again, thank you very much as a team for all you do! I have and will continue to HIGHLY recommend your office to everyone I can!

Your team is the sweetest! It's taken me a long time to trust a dentist again. Thanks for helping me on the road to my beautiful smile again.

I am very grateful to you and your staff for the fantastic job you did remodeling my smile. My smile is priceless and gives me a feeling of confidence I never before experienced.