Collection and Use of Personal Information
In order to use certain features of our website, you may be required to provide personal information. For example, when you use our online payment system to pay your dental invoice, you will need to provide your invoice number, payment amount and payment information (such as credit card information). If you have an account with us, we may also ask for your user name and password. We use this information to process your payment. If you choose to use our chat feature, or request a virtual consultation, we may collect your name, contact information and information relating to your specific question or concern (which may include health information). We use this information to respond to your request. We may also collect other information with your consent or as permitted or required by law.
Information We Collect Automatically
We use web server logs to collect information such as the IP address associated with the computer or device you used to access our website, the dates and times of access, how long you stayed on a certain page, the type of operating system your computer or device has, the search term you entered or link you clicked to bring you to our website, and the website you went to when you left our website. This information is used to analyze trends, administer our website, track user movements, and gather demographic information for internal use such as statistical assessments, website improvement and improving user experience.
We may use personal information to create aggregate data that does not identify any specific individual. We may use and share aggregate data to better understand our overall user base and for other purposes in our sole discretion.
When We Share Personal Information
We may share your personal information with Dental Corporation of Canada (our “Affiliate”) as necessary to provide services to you and otherwise operate our business, as more fully described in our Privacy and Anti-Spam Code (available through your dental office).
We may transfer personal information to third party service providers who provide services on our behalf, such as email service providers and payment processors. We, our Affiliate and service providers may process your personal information outside of Canada. While outside of Canada your personal information may be accessible by foreign government and national security authorities in certain circumstances.
We may also disclose personal information for other purposes where permitted or required by law, for example, pursuant to a subpoena or court order, or to protect or legitimate interests.
Google AdSense and the DoubleClick DART Cookie
Links to Third Party Websites
We take reasonable steps to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. However, you should be aware that no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.
Questions, Comments and Concerns
We have appointed our Affiliate as our “contact person” pursuant to privacy laws. Accordingly, for more information about our privacy protection or communication practices, to raise a concern you have with our practices, or to request access to or correction of your personal information, contact our Affiliate at:
21 St. Clair Avenue East, Suite #1420
Attention: Guy Amini, General Counsel